Shipping & Returns

Super Easy Return Policy:
We understand that your happiness when shopping with us is our success and that not every item you purchase is going to work for you. In light of this, we offer our customers a Super Easy Return Policy. You may return an unused item, for any reason, within 30-days of purchasing the item. Your credit card or paypal account will be credited within 14 days of receipt of the item. Items shipped with free shipping promotions will be refunded less the actual cost of shipping and handling. There is only one exception to our Super Easy Return Policy - closeouts, custom built and special order bikes and wheels are subject to a 30% restocking fee. 

Here is how it works:

1. Contact us via e-mail at, cycling@glorycycles.com we will respond within 12 hours with a RA number and instructions for your return

2. Box up your item; include in the box, all original item packaging and a copy of your RA number.

3. Address your return to:


Glory Cycles Returns
200 Westfield Street
Greenville, SC 29601

4. Allow up to 14 business days for return processing. Once we have received and inspected your returned item(s), we will refund your money to you via the means originally used to purchase the item, for example, credit card or PayPal. After we apply the refund to a credit card, it may take 24 to 48 hours to be seen electronically on the account. As for monthly paper statements, it can take up to one or two billing cycles before you see the refund printed in your statement. PayPal refunds are immediate.

More on Returns:
If you are concerned about your return being damaged or lost on its way back to us, please know, it is your responsibility to insure the "returned" package.

All clothing and shoe returns must be in a condition of never worn and with all tags still attached.

If you would, please include a reason for your return. We always have an "ear to the ground" on what makes customers happy or unhappy with the products we sell. Knowing why something didn’t work for you helps us in knowing which products work for our customers and products that don´t.

Right to Cancel: 

You as the buyer have the right to cancel and return some or all of the items on you order. We the seller reserve the same right to cancel and refund your order. Rest assured we will at all times be transparent, fair and communicative

Backorders:

If products have been backordered or becomes unavailable for an undetermined amount of time we will email you with an option to wait or cancel and refund the order. When the product/s become available it will automatically ship.

Exchanges:
If you would like to exchange your purchased item for another item on our website, place a new order online, and then request an RA number for the item you are returning.

Free Domestic Shipping:
Orders over $150 ship free within the lower 48 states in the USA via USPS or FedEx. 
Free shipping promotions do not apply to International Orders or shipments to Alaska, Hawaii or Puerto Rico.

Shipping:
Shipping costs are calculated at check out, Glory Cycles makes every effort to calculate a fair rate for product shipping including handling and packaging, if you feel your order has been incorrectly calculated proceed with the check out and make a note in the customer comments section.  We will double check the shipping rates and change accordingly.  
We offer shipping via FedEx and USPS.  

International Shipping:
Glory Cycles ships worldwide.  Shipping costs are calculated at check out, Glory Cycles makes every effort to calculate a fair rate for product shipping including handling and packaging, if you feel your order has been incorrectly calculated proceed with the check out and make a note in the customer comments section.  We will double check the shipping rates and change accordingly.  
We offer shipping via FedEx and USPS.  

 

International Custom Duties and Taxes:                                                                                                                                             Since customs policies vary widely from country to country, we urge our international customers to contact their local customs office for further information.  It is the buyer responsibility to know their own countries custom duty and tax policy.  All customs and taxes are to be paid by the buyer even if the package is refused.  

Pricing Policy:
In some cases, merchandise displayed for sale on our web site may not be available in our store. The prices displayed on our web site may not be the same as prices in our store.

 

Warranties:
In the case of a warranty shipping charges are not covered by the manufacturers and are billed to the customer. We will find you the best rate possible but are not responsible for shipping costs for warranty items.

Warranty items are different to "normal returns" in that we are a third party to the warranty transaction between our customers and the product´s manufacturer. Rest assured, we do our best to resolve all warranty issues as quickly and cost effectively for our customers as possible. We are always on your side and do our best to keep you happy with all your purchases from Glory. We stand behind our products and our customers!

Please Note:
We can obtain, with exceptions, every item listed on this site. However, we make no representation that any item on this site is in-stock all the time. If you have questions about the availability of a certain product, please email us at cycling@glorycycles.com

Our goal is to make sure you’re a happy customer with us – now and in the future. If you have any questions about our policies, please drop us an email; we look forward to hearing from you.