FAQs

Availability:

General Order Processing Times:

Normal Processing times are seen below. Please note that unexpected delays can occur that result in a longer processing time. 

Groupsets: 5-7 business days

Small Parts: 3-10 business days

Wheelsets (directly ordered from site): 5-7 business days

Frames/Bikes (directly ordered from site): 5-7 business days

Custom Wheels: 2-3 weeks

Custom Bike Builds: 3-5 weeks 

 

Backorders:

If products have been backordered or becomes unavailable for an undetermined amount of time we will email you with an option to wait or cancel and refund the order. When the product/s become available it will automatically ship.

 

Please Note:

We can obtain, with exceptions, every item listed on this site. However, we make no representation that any item on this site is in-stock all the time. If you have questions about the availability of a certain product, please email us at cycling@glorycycles.com

 

Miscellaneous FAQs:

Pricing Policy:

In some cases, merchandise displayed for sale on our web site may not be available in our store. The prices displayed on our web site may not be the same as prices in our store.

 

Exchanges:

If you would like to exchange your purchased item for another item on our website, place a new order online, and then request an RA number for the item you are returning.

 

Warranties:

In the case of a warranty shipping charges are not covered by the manufacturers and are billed to the customer. We will find you the best rate possible but are not responsible for shipping costs for warranty items.

Warranty items are different to "normal returns" in that we are a third party to the warranty transaction between our customers and the product´s manufacturer. Rest assured, we do our best to resolve all warranty issues as quickly and cost effectively for our customers as possible. We are always on your side and do our best to keep you happy with all your purchases from Glory. We stand behind our products and our customers!

 

Free Domestic Shipping:

Orders over $150 ship free within the lower 48 states in the USA via USPS or FedEx. 

Free shipping promotions do not apply to International Orders or shipments to Alaska, Hawaii or Puerto Rico.

 

Shipping:

Shipping costs are calculated at check out, Glory Cycles makes every effort to calculate a fair rate for product shipping including handling and packaging, if you feel your order has been incorrectly calculated proceed with the check out and make a note in the customer comments section.  We will double check the shipping rates and change accordingly.  

We offer shipping via FedEx and USPS.  

 

International Orders: 

International Shipping:

Glory Cycles ships worldwide.  Shipping costs are calculated at check out, Glory Cycles makes every effort to calculate a fair rate for product shipping including handling and packaging, if you feel your order has been incorrectly calculated proceed with the check out and make a note in the customer comments section.  We will double check the shipping rates and change accordingly.  

We offer shipping via FedEx and USPS.  

 

International Custom Duties and Taxes:                                                                                                                                             Since customs policies vary widely from country to country, we urge our international customers to contact their local customs office for further information.  It is the buyer responsibility to know their own countries custom duty and tax policy. All customs and taxes are to be paid by the buyer even if the package is refused.  

 

Warranties:

In the case of a warranty shipping charges are not covered by the manufacturers and are billed to the customer. We will find you the best rate possible but are not responsible for shipping costs for warranty items.

Warranty items are different to "normal returns" in that we are a third party to the warranty transaction between our customers and the product´s manufacturer. Rest assured, we do our best to resolve all warranty issues as quickly and cost effectively for our customers as possible. We are always on your side and do our best to keep you happy with all your purchases from Glory. We stand behind our products and our customers!